4 in 5 shoppers make purchase after reading a positive review

Online reviews are playing a larger role than ever in the buying habits of UK consumers, with 77% saying they would be persuaded to make a purchase af...

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5 common customer complaints and their solutions

James Walker, founder and CEO of, examines the most common customer complaints and how you can fix them. "Have you had an ac...

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10 top tips to optimise web sales this Christmas

Dino Forte, founder and managing director at outsourced customer contact centre, Ventrica, shares his top tips for businesses to increase their online...

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Religious garments vs health and safety in the workplace

Each month, the experts at Wright Hassall answer one of your dilemmas from a legal perspective. Here, employment law solicitor, Emma Wellard, examines...

Business Success

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    Trevor McClintock: Growing your company from start up to scale-up

    Imagine your business in 2018, now take the lid off it and look inside. What does it look like? Knowing where you want to be and in within what timescale is the key to understanding how you're going to get there. But taking that picture from your im...

  • money

    Best and worst of the Autumn Statement

    Now that the Chancellor has revealed his hand, David Galbraith, founder of Swigflasks, runs down his best and worst of the budget from an SMEs point of view. Here are my best and worst of yesterday's budget. Top three Best: 1) 26 new ent...

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    The Apprentice 2015: Lauren Riley’s Ep.8 insider view

    Lawyer, founder of The Link App, and former-The Apprentice star (series 10) Lauren Riley, provides an insider’s view on the eighth episode of the new series. Week 8, so a more serious stage of the programme, and those left standing have do...

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    50% of salespeople say biggest challenge is understanding fall in sales

    Almost half of salespeople worry about falling sales and identifying new opportunities to replace lost customers even before getting out of bed in the morning. This is according to a study by leading sales intelligence software supplier, s...

Business Strategy

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    Perfect your online strategy in 3 easy steps

    The modern business world is becoming increasingly reliant on computerised tech every single year. Quite frankly, if you haven’t already turned your online ventures into a well-oiled machine, now is the time to make that upgrade. Even if your busine...

  • Customer service_141621265

    5 common customer complaints and their solutions

    James Walker, founder and CEO of, examines the most common customer complaints and how you can fix them. "Have you had an accident that wasn't your fault? Where there's blame, there's a claim." "Are you owed thousands of ...

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    The age of big data and business analytics

    Many businesses are still trying to understand big data and how it can help decision making. Even though it has been a new concept within the business world, it has been gathering momentum as a key factor in the way in which businesses are going to m...

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    Make your company more cost effective with these ideas

    Whether your company is big or small, running it in a cost-effective way is crucial for success. With so many costs to cover, if there are any ways that you can cut your company’s spending, it’s vital that you take advantage of them. It’s no secret ...

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    How much money do you need to start trading Forex?

    Forex trading can make you lots of money. But you need money to start Forex trading in the first place, which is a barrier to many potential traders. So, how much do you realistically need to start trading the FX market? Can you start with a tiny cap...

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    Company cars: Is your business fuel-efficient?

    When it comes to running a successful business, one of the most important factors is budget management. For many businesses large and small, automotive costs represent a significant portion of the outgoings, and it is therefore crucial to ensure that...

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    Utility deregulation can save businesses money

    The cost of operating a business can get overwhelming if you’re not mindful. As the needs of the business and its target audience evolve, often the costs associated with those needs increase. However, when the costs rise significantly, the expense is...

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    Binary options – The pros and cons

    Binary options are an emerging as a fan favourite among the online trading community, with the novel trading format gaining pace across the industry. Online brokers are fast picking up this format allowing their users to experience this new and excit...


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